OVO
2 months ago
Customer Service Advisor (Zero Carbon Living)
Handles inbound customer contacts by phone (and occasional email), diagnosing issues and resolving queries first time while coaching teammates and contributing to continuous improvement in squad ways of working. Actively promotes and explains products and services that support home decarbonisation, educates customers about the employer's Plan Zero goals, and connects customers—including vulnerable households—with relevant low-carbon offerings.
Bristol
Hybrid
£26K - £27K
💼 Customer & Client