Technical Support Analyst (German Fluent), CP & ESG Audit & Assurance
About this role
Summary
Provide intermediate-level technical support for CP & ESG Audit & Assurance software by troubleshooting escalated customer issues, guiding installations and setups, and performing root-cause analysis. Maintain and create knowledge-base content, document case resolutions, collaborate across teams to resolve intersecting problems, and help train new technical support specialists.
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