Wolters Kluwer
Posted 8th July · Still online 15th July
Technical Support Analyst, CP & ESG Audit & Assurance
Provides intermediate technical support for a CP and ESG Audit & Assurance software suite by troubleshooting escalated cases, guiding product installation and setup, and documenting detailed resolution steps. Conducts root-cause analysis, maintains internal knowledge bases, creates customer-facing support content, and helps train junior specialists. The role supports customers using ESG/audit tools, indirectly enabling organizations' sustainability and ESG reporting processes.